Return and Refund Policy

Thank you for visiting and shopping at

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

· Company (referred to as either “the Company”, “We”, “Us” or “Our” in this policy) refers to Joyous Kiddy Group (M) Sdn Bhd , 53, Jalan Eko Botani 3/7, Taman Eko Botani, 79100 Iskandar Puteri, Nusajaya, Johor, Malaysia.

· Goods refer to the items offered for sale on the Service.

· Orders mean a request by You to purchase Goods from Us.

· Service refers to the Website.

· Website refers to Joyous Kiddy Shop, accessible from

· You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights

You are entitled to cancel Your Order at any time before we have updated you on the shipping details without giving any reason for doing so.

You are also entitled to cancel Your Order for reasons we deemed valid such as damaged goods, quality issues etc.


In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: · By email:

· By phone number: +6010-9619 459


We will reimburse You no later than 7 days from the cancellation day (if goods not shipped yet), or on which We receive the returned Goods, whichever is applicable. We will refund the full Order amount (postage is not included), and You will not incur any fees for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

· The Goods were purchased in the last 14 days

· The Goods are in the original packaging


The following Goods cannot be returned:

· The supply of Goods made to Your specifications or clearly personalized.

· The supply of Goods which according to their nature are not suitable to be returned or deteriorate rapidly.

· The supply of Goods which are not suitable for return due to health protection or hygiene reasons.

· The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

· The supply of Goods which are marked as a gift when purchased.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Only regular-priced Goods may be refunded.


Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Joyous Kiddy Group (M) Sdn Bhd , 53, Jalan Eko Botani 3/7, Taman Eko Botani, 79100 Iskandar Puteri, Nusajaya, Johor, Malaysia.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Contact Us

If you have any inquiries, you may reach us at our contact details and social media provided below.

Phone: +6010-9619 459



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Last updated: 15 Jun 2021

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